Privacy Policy

Please read this Personal Data Protection and Privacy Policy carefully to understand our policies and practices regarding your Personal Data and how the processing of this data is carried out.
This Policy applies to individuals (natural persons) who interact with ELISA PARPINELLI JOIAS JOIAS products as consumers (“You”). This Policy explains how your Personal Data is collected and used by E. S. PARPINELLI JOIAS LTDA (referred to in this policy as “ELISA PARPINELLI,” “EP,” “We,” “With us,” or “Us”). It also tells you how You can access and update your Personal Data and make certain decisions about how your Personal Data is used.
This Policy covers our data collection activities both online and offline, covering the Personal Data We collect through our channels, including - but not limited to - websites, applications, third-party social networks, surveys, and events. Please note that We may aggregate combined Personal Data from different sources (for example, our website and offline events). As part of this, We combine Personal Data that was originally collected by EP or by partners of the EP.

Personal Data Sources
We collect your Personal Data from the following sources:
EP website: Our website can be used to collect Personal Data. This includes both websites that we operate directly through our domains and IP addresses, as well as websites or pages that we establish in services, such as Facebook, Linkedin, and other third-parties that offer this type of service.
Electronic Mail: Services used to maintain electronic communications between You and EP, including those made available directly by Us or third-party services such as WhatsApp and the like. All communications, promotions, and order notifications will be sent via email addresses: INFO@ELISAPARPINELLI.COM.
We do not use any other email address other than those mentioned above. We warn all of our customers that we will never send any type of email with executable attachments or links to downloads.
EP mobile apps: Mobile apps provided directly by EP or through third-party services like Google or Apple.
Online ads, advertisements, and forms: Interactions with any type of EP ads, advertisements, and online forms.
Offline records: Records filled offline, distributed during events and other interactions with the EP.
Technical information about your computer equipment or mobile devices: Details about your computer or other portable device that was used to access one of our websites, services, or applications, including the record of the IP address used to connect your computer or device to the internet, including its geographic location, the type and version of the operating system, and the type and version of the web browser. If You access an EP website or app using a mobile device, such as a smartphone or tablet, the information collected will also include, where permitted, your phone's unique device ID, geographic location, and other similar device data mobile.

Information about how You use our website and services:
your interaction with our website and services, We use automatic data collection technologies to capture information about the actions You have taken. This can include details such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors, and duration of visits to certain pages. This information is captured using automated technologies, such as Cookies (Browser Cookies, Flash, Cookies and the like) and web beacons, as well as via third-party tracking. You have complete freedom to oppose the use of such technologies.

Market research and consumer feedback:
This is information that You voluntarily share with EP about your experience of using our products and services.
Consumer-generated content: Including any content You create and share with EP on third party social networks or by uploading to one of our websites, applications, and other online and offline services, including the use of third party social network applications, such as Facebook, Instagram, Linkedin and the like. This data includes texts, comments, articles, photos, videos, personal stories, or other similar content and media. Whenever permitted, We collect and publish consumer-generated content in connection with a variety of activities, including the dissemination of EP products and services, contests, awards, and other promotions, website community resources, consumer engagement, and third-party social networks.

Information from third-party social networks:
This is any data that You share publicly with a third-party social network or information that is part of your profile on a third-party social network (such as Facebook, Instagram, Linkedin, and the like) and that You allow the third party social network to share with us. This data may include details such as your basic account information (name, email address, gender, date of birth, current city, profile picture, user ID, friends list, and similar information.) And any other information or additional activities that You allow the third party social network to share with us. We receive your social media profile information from third parties (or parts of them) whenever You download an item or interact with an EP web application or service on a third party social network, whenever You use a social media feature that is integrated into an EP website or whenever You interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by EP or to choose not to share that social network information, visit the specific third party social network website.

Financial and payment information:
Any data that EP needs to fulfill an order, or that You use to make a purchase, such as your debit or credit card details (cardholder name, card number, payment date, etc.) or other forms of payment used. EP uses PayPal as a payment method: to which, They use technical, physical, and administrative security measures developed to provide reasonable protection of your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. Security measures include firewalls, data encryption, physical access controls for your data centers, and information access authorization controls. While We are dedicated to protecting systems and services, you are responsible for protecting and maintaining the privacy of your password (s) and account information/profile record and verifying that the Personal Data that is kept about you is accurate and current.

Our customer service center is the email address info@elisaparpinelli.com
The opening hours are from Monday to Friday from 08: 15hrs to 18hrs (except holidays).
Sensitive Personal Data: EP does not normally deal with Personal Data considered sensitive under current legislation, so we do not intend to collect or process sensitive personal data in the normal course of your interactions with our products or services. When there is a legitimate interest, or it is necessary to process your sensitive personal data, for any reason, we will obtain your prior, express, and formal consent for any processing that is voluntary (for example, for marketing purposes). If we process your sensitive personal data for other purposes, We rely on the following legal bases: (i) detection and prevention of crime; and (ii) compliance with applicable law.

About Personal Data of Children and Adolescents:
EP does not knowingly request, collect, process, store, or share personal data of minors and children. If we discover the occurrence of any type of handling of said data, unintentionally, we will remove that child's or adolescent's personal data from our records quickly.
However, the EP may collect personal data from children and adolescents directly from their parents or legal guardians, and with explicit consent, and in accordance with the rules of current legislation.

About the use of Cookies, log files, and similar:
Cookies are small text files that can be placed on your computer or portable device by websites or services on the web that you use. They are used to ensure the smooth functioning of websites and other online services, as well as to provide information to the owners of the website or online service. Cookies are used to improve the use and functionality of EP's websites and other compatible web services and to better understand how our visitors use our websites and online services, as well as the tools and services they offer. Cookies facilitate the process of adapting the EP website to your personal needs, making it easier to use it whenever possible, receiving feedback on the satisfaction of our consumers.
Use other tracking technologies similar to Cookies, which may collect information such as IP addresses, log files, and web beacons, among others. This data is also used to help us adapt the EP website and other compatible services to your personal needs. It is important to remember that it is up to You to ensure that the settings on your computer or portable device reflect whether You consent to accept Cookies or not.
Most browsers allow You to establish rules to warn you before accepting Cookies or simply refusing them.
You do not need to have Cookies enabled to use or browse most of EP's websites and online services; however, in this case, we cannot guarantee that You will be able to access all of its features. We recommend that you see the “help” button on your browser to see how to perform this type of configuration.
Remember that if You use different browsers, or even computers and/or portable devices in different locations, You will need to ensure that each device and browser is adjusted to your personal Cookie preferences.
As our web beacons can be part of a web page, it is not possible to exclude (“opt-out”) this type of feature, but You can make it completely non-functional by enabling the “opt-out” feature to the Cookies placed by this flag.

About the use of your Personal Data:
The following items describe the purposes for which the EP collects your Personal Data and the different types of Personal Data we collect for each purpose. Please note that not all users below will be relevant to all individuals and may only apply to specific situations. Consumer services: Your Personal Data is used for the purpose of providing services to the consumer, including answering your doubts, questions, and suggestions. This usually requires certain personal contact information and information about the reason for your question, question, or suggestion, for example, what was your request, if there is a technical problem, question or complaint about a product, question in general.
Reason for using your personal data in this situation:
  • Comply with contractual obligations;
  • Comply with legal obligations;
  • Our legitimate interests.

Our legitimate interests in this situation:
  • Continuously improve EP products and services;
  • Continually improve the effectiveness of our customer service.

Conducting promotions and other marketing actions: With your consent (when required under current legislation), EP uses your Personal Data to provide information about products or services, such as marketing communications, advertising campaigns, or promotions. This can be done by various means of communication, including email, advertisements, in addition to our own website and/or third-party websites and social networks. In this situation, the use of your Personal Data is completely voluntary, which means that You can object or even withdraw your consent at any time to the processing of your Personal Data for these purposes.
Reason for using your personal data in this situation:
  • Comply with contractual obligations;
  • Our legitimate interests;
  • We obtained your consent (when necessary).

Our legitimate interests in this situation:
  • Understand which of our products and services may interest You and provide information about them;
  • Define consumers for new products or services.

Social networks and third-party websites: We use your Personal Data when You interact with functions of social networks and third party websites, such as "like," to provide advertisements and interact with You on third party social networks. The way these interactions work, the profile data that EP obtains about You, and how to cancel them ("opt-out") can be understood by reviewing the privacy policies directly on the respective social networks and third-party websites.

Reason for using your personal data in this situation:
  • Our legitimate interests;
  • We obtained your consent (when necessary).


Our legitimate interests in this situation:

  • Understand which of our products and services may interest You and provide information about them;
  • Define consumers for new products or services.


Service for your orders:
We use your Personal Data to process and send your orders, in addition to informing you about the status of your orders, correcting addresses, and conducting identity verification and other fraud verification activities. This involves the use of certain Personal Data and, in certain situations, payment information.
Reason for using your personal data in this situation:

  • Comply with contractual obligations;
  • Legal obligations;
  • Our legitimate interests;
  • We obtained your consent (when necessary).


Our legitimate interests in this situation:

  • Improve and develop new products and services;
  • Be more efficient in meeting your requests;
  • Protect our systems, networks, and employees;
  • Fully comply with legal obligations.


Other purposes and situations in general: In accordance with current legislation, EP uses your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research, and measuring the effectiveness of our advertising campaigns.
We reserve the right, if You have EP accounts, to integrate these accounts into a single account. We also use your Personal Data to manage and operate our communications, IT, and security and data protection systems.

Reason for using your personal data in this situation:

  • Comply with contractual obligations;
  • Legal obligations;
  • Our legitimate interests;
  • We obtained your consent (when necessary).

Our legitimate interests in this situation:

  • Improve and develop new products and services;
  • Be more efficient in meeting your requests;
  • Protect our systems, networks, and employees;
  • Fully comply with legal obligations.


EP does not share, rent, sell, or lend any type of personal data from its customers to companies, associations, and institutions. Rest assured, as we guarantee a safe process at all stages of your purchase.

About the retention and termination of the treatment of your Personal Data:
In accordance with current legislation, EP has used your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected, as described in this policy, or to comply with applicable legal requirements. Personal data used to provide you with a personalized experience, will be kept exclusively for the time allowed, in accordance with current legislation.

About the disclosure, storage, or transfer of your Personal Data:
The EP takes appropriate measures to ensure that your Personal Data is kept confidential and secure. However, these protections do not apply to information that You have chosen to share in public areas, such as third-party social networks.

People who can access your Personal Data:
Your Personal Data will be processed by our employees or authorized agents, as long as they need access to such information, depending on the specific purposes for which your Personal Data has been collected. Measures taken in operational environments: We store your Personal Data in operating environments that use reasonable security measures, both technical and administrative, to prevent any type of unauthorized access. We follow reasonable protocols to protect Personal Data.

Actions that EP expects You to take:
It is important that You also have a role in keeping your Personal Data safe. When creating an online account, please be sure to choose a password that is strong to prevent unauthorized parties from guessing it. We recommend that You never reveal or share your password with others.
You are solely responsible for keeping this password confidential and for any action taken through your account on the EP's compatible websites and services. If You use a shared or public computer, never choose the option to remember your login name, email address, or password, and make sure that You log out of your account (logged out) whenever you leave the computer.

About your rights regarding Personal Data:
You have the right to confirm the existence, access, review, modify, and/or request an electronic copy of the information from your Personal Data that is treated by EP.
At any time, You may also limit the use and disclosure or revoke consent to any of our activities for processing your Personal Data, except in situations provided for in current legislation.
These rights can be exercised through the communication channels detailed in this policy, and it is necessary to validate your identity by providing a copy of your RG or equivalent means of identification in accordance with current legislation. Whenever an application is submitted without providing the necessary evidence to prove the legitimacy of the data subject, the application will be automatically rejected. We emphasize that any identifying information provided to EP will only be processed in accordance with current laws. We emphasize that in certain cases, we may not be able to delete your Personal Data without also deleting your user account. In addition, some situations require the retention of your Personal Data after You request its deletion in order to satisfy legal or contractual obligations. When available, our websites, applications, and online services may have a dedicated function where you will be able to review and edit your Personal Data. We emphasize that EP requests the validation of your identity using, for example, a login system with an access password or similar resource before allowing access or modification of your Personal Data, thus ensuring that there is no unauthorized access to your account and associated personal data.

Services through checkboxes located on the registration forms or by answering questions presented by our representatives. To unsubscribe from our newsletter of offers and promotions, just click on the “unsubscribe” link at the end of the email.

The following mechanisms give You control over the treatment of your Personal Data: Cookies / Similar Technologies:
You can manage your consent using:

  • Our consent management solutions;
  • Your browser settings to refuse some or all Cookies and similar technologies or to alert you when they are being used.


Advertising, marketing, and promotions: You can consent to your Personal Data being used by EP to promote our products or marketing communications, You will continue to receive administrative communications from the EP, such as orders, transaction confirmations, notifications about your account activity on our compatible sites and services, and other important non-marketing ads.

Personalization (offline and online): Whenever permitted by law, if You want your Personal Data to be used by EP to provide you with a personalized experience or targeted advertising and content, You can indicate this through the relevant check boxes located on the registration form.
If you decide that you no longer want to benefit from this customization, you can choose to leave at any time by logging into our compatible sites, applications, and services, and selecting user preferences in your account profile, or contacting directly through the email address info@elisaparpinelli.com
The opening hours are from Monday to Friday from 9 am to 6 pm (except holidays).
Targeted advertising: EP may partner with ad networks and other service or ad providers, which display advertisements and other advertisements on our behalf. Some of these advertisements may be adjusted to your interests, based on the information collected on the websites and other compatible services of the EP.
You can contact us using the communication channels detailed in this policy for more information on how to manage or cancel your participation in targeted advertising.

Changes to our Privacy Policy:
Whenever EP decides to change the way we treat your Personal Data, this policy will be updated. We reserve the right to make changes to our practices and this policy at any time as long as compliance with current legislation is maintained.
We recommend that You access it frequently, or whenever you have questions, to see any updates or changes to our Privacy Policy.
The EP will receive, investigate and respond, within a reasonable time, to any request or complaint about the way We treat your Personal Data, including complaints about a breach of your rights under the current Personal Data protection and privacy laws.